Buyers

Terms and Conditions

Welcome to the kiltsocks.co.uk website Terms and Conditions of Use.

Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which kiltsocks.co.uk makes items available to you.

Kiltsocks.co.uk is part of Endrick Trading Ltd which is registered in Scotland #SC258572.

Our registered office: 14 Dunmore Street, Balfron, Stirlingshire, Scotland, G63 0TX.

Our trading address: 3 & 4 Dunmore Street Industrial Units, Dunmore Street, Balfron, Stirlingshire, Scotland, UK, G63 0TU.

We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update them from time to time.

 

1. Use of this website

Materials on this website are displayed solely for the purposes of promoting kiltsocks.co.uk’s range of products and services. Endrick Trading cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer. As an online retailer our main method of communication is via email, therefore we would ask that you ensure you add our domain EndrickTrading.co.uk to your “safe senders” list, as it is quite possible that our emails may go into your Junk or Spam, and we have no control over this.We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.

1.1 Accuracy of content

We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice. We make every effort to describe and show items as accurately as possible; despite this, slight variations in items may occur. The colour of goods might therefore vary slightly from that shown on the website, and due to limitations of browser software and monitors. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. If by mistake we have under-priced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price. All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.If there is anything which you do not understand or if you wish to obtain further information please contact office@endricktrading.co.uk

2. Making a purchase

2.1 Stock Availability
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible.

2.2 Purchasing online
Upon entering the checkout you will be asked for the cardholder’s name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. We use WorldPay and PayPal.  You will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.

We accept WorldPay and PayPal.

2.3 Trouble placing an order online
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:

– Make sure there are no spaces in the credit card number
– Check you have entered the correct expiry date
– Ensure you have entered the 3 digit card security code from the back of your card (Amex users this is the four digit number on the front)

– Check you have typed in your address / postcode as it appears on your statements

If you are still experiencing problems please call us and we can take the details and process the order manually.

We may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.

We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed. We shall always include your order number upon contacting you, so you know this is not a “phishing” email.

2.4 General
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.

We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.

Non-acceptance of an order may be a result of one of the following:
– The product you ordered being out of stock
– We are unable to obtain authorisation of your payment
– The identification of a pricing or description error

However we are not obliged to give a reason for declining an order.

Please note that all payments are handled by Endrick Trading Ltd  will appear on any bank statements a “Endrick Trading Ltd” rather than the individual site that you purchased from. E.g order from kiltsocks.co.uk will be processed by Endrick Trading

2.5 Cancellation
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.

Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only) – except Special Orders as noted below . You may cancel your order up to and including the seventh day after receipt of the item(s)

If you wish to cancel your contract you should notify us in writing either by letter (Endrick Trading Ltd, 14 Dunmore Street, Balfron, Stirlingshire, Scotland, G63 0TX, UK) or by email to office@endricktrading.co.uk (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.

If you wish to change your order prior to dispatch, please contact Customer Services on +44 (0) 1360 440 066 or by email to office@endricktrading.co.uk

 

3. Delivery

3.1 UK Delivery

We offer standard and express deliveries on Monday to Friday between 9am to 5pm (excl. bank holidays) . Please note – we can not deliver at weekends on Saturdays and Sundays.

Our standard delivery is 2 to 3 working days.

We use Royal Mail parcel service for the majority of our deliveries to give a secure and reliable trackable service. On dispatch, we will email you confirmation and tracking.Foir

For Express Delivery, we use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).

The second method is UPS and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:

  1. Orders must reach our office by 1pm the preceding day. Orders received after 1pm may still be eligible for next day delivery although this is not always possible.
  2. Orders received after 1pm on Fridays will be delivered on the following Monday. Orders received after 1pm on Saturday or Sunday will be delivered on the following Tuesday.
  3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
  4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature – a card will be left at your address stating where the parcel has been left.
  5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and Endrick Trading Ltd will no longer be responsible.
  6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery, however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.

3.2 International Delivery

The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT will be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.

The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout.

 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.

 

4. Privacy

Kilt Socks UK (a subsidiary of Endrick Trading Ltd) is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the website at www.KiltSocks.co.uk (the “Website”).

It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which Kilt Socks UK (Endrick Trading Ltd) make the Website available to you.

Please read this privacy policy carefully.  If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

 

4.1 Who we are

KiltSocks.co.uk is part of Endrick Trading Ltd which is a company registered in Scotland (registration number SC258572). Our registered office is at 14 Dunmore Street, Balfron, Stirling, Scotland, G63 0TX.

We respect your right to privacy and will only process personal data you provide to us in accordance with General Data Protection Regulation (GDPR) and all other applicable privacy laws.

 

4.2 Data Protection Officer Information:

Contact Kilt Socks UK at office@endricktrading.co.uk or by writing to Data Protection, Endrick Trading Ltd, 14 Dunmore Street, Balfron, Stirling, G63 0TX, Scotland.

4.3 What we collect

When you shop on the Kilt Socks UK Site, we will ask you to input and we will collect personal information such as your name, email address, billing address, delivery address, telephone number, product selections, payment method and account password. We collect this data to:

Process your order

Administer this website

Send periodic emails, primarily for marketing purposed including but not limited to product offers and news about our latest gift ideas.

We also gather statistical and other analytical information on an aggregate basis of all visitors to our website.  The data comprises information that cannot be used to identify or contact a user, such as demographic information, for example

User IP addresses

Browser types

Anonymous statistical data involving the use of our website

This information is solely used to gain a more informed understanding of how our online store is being used and how can we improve our customer experience.

4.4 Who receives your data

The recipients of the data are the Endrick Trading Ltd (permanent, fixed term, contract and trainee staff) who process the data only in the ways that have been defined in the ‘why we collect data’ section.

 

4.5 How you can control your data

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, you will be asked to confirm you have read our Terms and Conditions, which includes details on the data we collect and how we use it. By confirming you have read our Terms and Conditions, you give us consent to use your personal details to process your order and complete administration on the website.You will NOT receive marketing communications from Endrick Trading unless you provide consent.

You can opt-in to receive a newsletter with our latest news and promotions, by providing your name and email in our Subscribe form. You may change your mind at any time by clicking UNSUBSCRIBE on a newsletter.

You can request to correct, amend or delete information we hold about you by writing to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or emailing us at office@endricktrading.co.uk. Unless it is prohibited by law, we will remove any Personal Information about you, from our servers at your request. There is no charge for an individual to update their Personal Information.

You may request details of personal information which we hold about you. If you would like a copy, please write to Endrick Trading Ltd., 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email office@endricktrading.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You have the right to withdraw consent for us holding your data any time. Please write to or email us at the above address. We will promptly delete your personal information from our systems (the only exception to this being our compliance to legal obligations – please see below).

 

4.6 How long your data is stored

Kilt Socks UK will retain personal data for the following reasons:

Data that is required to process your order. This will be held on our systems for a seven-year period following completion for our tax records.

For legitimate business interests (as defined in purposes and legal basis of the processing). Data that is no longer deemed necessary will be deleted from our system

When personal data is deemed no longer necessary, it will be removed and deleted in a correct manner.

 

4.7 Protecting your data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If a data breach has occurred which compromises your personal data, you will be informed within 72 hours of first having become aware of the breach.

 

4.8 Third party services

Google Analytics

When someone visits this Site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

The data collected by Google Analytics is deleted after 3 years.

E-newsletter

We use a third party provider, MailChimp, to deliver e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy.

4.9 Payment processing

We use WorldPay and Paypal to process your payments. You can read their privacy policies here.  

World Pay Privacy Policy

PayPal Privacy Policy (UK)

 

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Updates to this policy

This privacy policy was last updated in May 2018. Please check back regularly to keep informed of updates to this privacy policy.

 

Contact us

If you have any questions please write to Endrick Trading Ltd. 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX or email using this contact form.

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