Buyers

Terms and Conditions

Welcome to the kiltsocks.co.uk website Terms and Conditions of Use.

Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which kiltsocks.co.uk makes items available to you.

Kiltsocks.co.uk is part of Endrick Trading Ltd which is registered in Scotland #SC258572.

Our registered office: 14 Dunmore Street, Balfron, Stirlingshire, Scotland, G63 0TX.

Our trading address: 3 & 4 Dunmore Street Industrial Units, Dunmore Street, Balfron, Stirlingshire, Scotland, UK, G63 0TU.

We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update them from time to time.

 

1. Use of this website

Materials on this website are displayed solely for the purposes of promoting kiltsocks.co.uk’s range of products and services. Endrick Trading cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer. As an online retailer our main method of communication is via email, therefore we would ask that you ensure you add our domain EndrickTrading.co.uk to your “safe senders” list, as it is quite possible that our emails may go into your Junk or Spam, and we have no control over this.We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.

1.1 Accuracy of content

We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice. We make every effort to describe and show items as accurately as possible; despite this, slight variations in items may occur. The colour of goods might therefore vary slightly from that shown on the website, and due to limitations of browser software and monitors. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. If by mistake we have under-priced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price. All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.If there is anything which you do not understand or if you wish to obtain further information please contact office@endricktrading.co.uk

2. Making a purchase

2.1 Stock Availability
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible.

2.2 Purchasing online
Upon entering the checkout you will be asked for the cardholder’s name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. We use WorldPay and PayPal.  You will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.

We accept WorldPay and PayPal.

2.3 Trouble placing an order online
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:

– Make sure there are no spaces in the credit card number
– Check you have entered the correct expiry date
– Ensure you have entered the 3 digit card security code from the back of your card (Amex users this is the four digit number on the front)

– Check you have typed in your address / postcode as it appears on your statements

If you are still experiencing problems please call us and we can take the details and process the order manually.

We may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.

We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed. We shall always include your order number upon contacting you, so you know this is not a “phishing” email.

2.4 General
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.

We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.

Non-acceptance of an order may be a result of one of the following:
– The product you ordered being out of stock
– We are unable to obtain authorisation of your payment
– The identification of a pricing or description error

However we are not obliged to give a reason for declining an order.

Please note that all payments are handled by Endrick Trading Ltd  will appear on any bank statements a “Endrick Trading Ltd” rather than the individual site that you purchased from. E.g order from kiltsocks.co.uk will be processed by Endrick Trading

2.5 Cancellation
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.

Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only) – except Special Orders as noted below . You may cancel your order up to and including the seventh day after receipt of the item(s)

If you wish to cancel your contract you should notify us in writing either by letter (Endrick Trading Ltd, 14 Dunmore Street, Balfron, Stirlingshire, Scotland, G63 0TX, UK) or by email to office@endricktrading.co.uk (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.

If you wish to change your order prior to dispatch, please contact Customer Services on +44 (0) 1360 440 066 or by email to office@endricktrading.co.uk

 

3. Delivery

3.1 UK Delivery

We offer standard and express deliveries on Monday to Friday between 9am to 5pm (excl. bank holidays) . Please note – we can not deliver at weekends on Saturdays and Sundays.

Our standard delivery is 2 to 3 working days.

We use Royal Mail parcel service for the majority of our deliveries to give a secure and reliable trackable service. On dispatch, we will email you confirmation and tracking.Foir

For Express Delivery, we use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).

The second method is UPS and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays).

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:

  1. Orders must reach our office by 1pm the preceding day. Orders received after 1pm may still be eligible for next day delivery although this is not always possible.
  2. Orders received after 1pm on Fridays will be delivered on the following Monday. Orders received after 1pm on Saturday or Sunday will be delivered on the following Tuesday.
  3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
  4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature – a card will be left at your address stating where the parcel has been left.
  5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and Endrick Trading Ltd will no longer be responsible.
  6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery, however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.

3.2 InternationalDelivery

The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT will be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.

The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout.

 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.

 

4. Privacy

This privacy policy sets out how KiltSocks.co.uk (which is part of Endrick Trading Ltd) uses and protects any information that you give www.kiltscocks.co.uk when you use this website. We store the contract’s content and will send you the details of your order via e-mail. The details about your recent orders can be found in your customer login.

Endrick Trading Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Endrick Trading Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from October 1st 2013.

4.1 What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

4.2 What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

4.3 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4.4 How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4.5 Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4.6 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at endricktradingltd@btconnect.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you would like a copy of the information held on you please write to Endrick Trading Ltd. 14 Dunmore Street, Balfron, Stirlingshire, G63 0TX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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