Privacy Policy
Last updated: October 2026
Kilt Socks UK is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.kiltsocks.co.uk, purchase our products or contact us.
It also explains your rights under UK data protection law and how you can exercise them.
We will never sell your personal information to third parties. We only share information where necessary to operate our business, provide our services, comply with legal obligations or where you have given appropriate consent.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for particular activities, we will ask for it separately.
1. Who We Are
Kilt Socks UK is operated by Base Food Group Ltd, a company registered in Scotland.
Company details
Base Food Group Ltd
Unit 4 Balfron Business Hub
Dunkeld Court
Balfron
Stirling
United Kingdom
G63 0AZ
Company Registration Number: SC841285
VAT Registration Number: 4359845
Email: info@basefoodgroup.co.uk
Website: www.kiltsocks.co.uk
Base Food Group Ltd is the data controller responsible for personal information collected through this website.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Data Protection Enquiries
For questions about how we handle your personal information, please contact:
Email: info@basefoodgroup.co.uk
Or write to:
Data Protection
Base Food Group Ltd
Unit 4 Balfron Business Hub
Dunkeld Court
Balfron
Stirling
G63 0AZ
United Kingdom
2. What Information We Collect
When you visit our website, make a purchase or communicate with us, we may collect the following information.
Personal and Contact Information
Name
Email address
Telephone number
Billing address
Delivery address
Order and Account Information
Products purchased
Order and transaction history
Payment method and payment confirmation details
Account login information, where applicable
Delivery and returns information
Communications with our customer service team
Payment card information is processed securely by our payment service providers. We do not routinely store complete payment card details on our own systems.
Website and Technical Information
When you use our website, we may automatically collect:
IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referral sources
Cookie identifiers and website usage information
Some technical information may constitute personal data where it can identify you directly or indirectly.
We use this information to help maintain website security, understand how customers use our website and improve our services.
Marketing Preferences
If you subscribe to our newsletter or agree to receive marketing communications, we may collect your name, email address and communication preferences.
We may also record when you subscribe, unsubscribe or update your preferences.
3. How We Use Your Information
We collect and process personal information for specific business purposes and only where we have a lawful basis for doing so.
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling orders | Performance of a contract |
| Taking payments and arranging delivery | Performance of a contract |
| Managing customer accounts | Performance of a contract |
| Responding to order enquiries and managing returns | Performance of a contract or legitimate interests, as appropriate |
| Maintaining accounting and tax records | Legal obligation |
| Preventing fraud and protecting website security | Legitimate interests or legal obligation, as appropriate |
| Improving website functionality and customer experience | Legitimate interests, with consent where required for cookies or tracking |
| Sending newsletters and promotional emails | Consent, or legitimate interests where permitted under applicable marketing rules |
| Complying with legal and regulatory requirements | Legal obligation |
Where we rely on legitimate interests, these include operating and protecting our business, maintaining the security of our website, providing effective customer service and improving our products and services.
We assess these interests against your rights and freedoms before relying on them.
We will not use your personal information for purposes incompatible with those described in this policy without an appropriate lawful basis and, where required, informing you or obtaining your consent.
4. Who Receives Your Information
Access to personal information is restricted to authorised personnel working for Base Food Group Ltd who require the information to perform their duties.
We may also share information with trusted third-party service providers, including:
Payment processing providers
Delivery and courier companies
Website hosting and technical support providers
Email and marketing service providers
Website analytics providers
Professional advisers, including accountants and legal advisers
Regulatory authorities where legally required
These providers receive only the information reasonably necessary to perform their services.
Where required by law, we have appropriate agreements and safeguards in place to protect personal information processed on our behalf.
We do not sell customer personal information to third parties.
5. How You Can Control Your Information
You have rights over how your personal information is collected and used.
Under UK data protection law, these may include:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete information.
Right to erasure
You can request that we delete your personal information in certain circumstances, provided we are not legally required or otherwise entitled to retain it.
Right to restrict processing
You can ask us to limit how we use your information in certain circumstances.
Right to object
You can object to certain types of processing, including processing based on legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
Right to data portability
Where applicable, you can request certain personal information in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, email info@basefoodgroup.co.uk.
We will respond without undue delay and normally within one calendar month, subject to any lawful extension.
There is normally no charge for exercising your rights, although fees may apply in limited circumstances permitted by law.
We may need to verify your identity before responding to certain requests.
6. Marketing Communications
We may occasionally send newsletters, product updates, special offers and other promotional information about Kilt Socks UK.
You can subscribe to our newsletter by providing your details through the subscription form on our website.
Where consent is required for marketing, we will only send communications after you have opted in.
Where permitted by law, we may also contact existing customers about similar products under the applicable existing-customer marketing rules, provided they have been given an appropriate opportunity to opt out.
You can unsubscribe at any time by:
Clicking the Unsubscribe link in any marketing email.
Contacting info@basefoodgroup.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications about your orders, payments, deliveries or account.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.
Order and Transaction Records
We generally retain relevant purchase and transaction information for up to seven years following the completion of an order, where required for accounting, tax or legal purposes.
Customer Account Information
Account information is retained while your account remains active or for as long as reasonably necessary to provide our services, resolve outstanding matters or meet legal obligations.
Marketing Information
We retain newsletter subscription details while you remain subscribed.
If you unsubscribe, we may retain limited information necessary to record your preference and ensure that you do not receive further marketing communications.
Website Analytics
Website analytics information is retained according to the settings and retention periods configured within the relevant analytics service.
Where information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
8. Protecting Your Information
We are committed to protecting your personal information against unauthorised access, loss, misuse, disclosure or alteration.
We use appropriate technical and organisational security measures, which may include:
Secure website connections
Access controls and password protection
Secure payment processing systems
Restricted access to customer information
Appropriate website maintenance and security monitoring
Secure data storage and backup procedures
Although we take reasonable precautions to protect your information, no internet-based system can be guaranteed to be completely secure.
Personal Data Breaches
If a personal data breach occurs, we will investigate and take appropriate action.
Where legally required, we will notify the Information Commissioner’s Office (ICO) without undue delay and, where feasible, within 72 hours of becoming aware of a reportable breach.
Where a breach is likely to result in a high risk to your rights and freedoms, we will also inform you without undue delay, as required by law.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to provide essential website functionality and help us understand how visitors use our services.
Cookies are small files stored on your device when you visit a website.
We may use:
Essential Cookies
These are necessary for the operation of our website, including shopping basket functionality, checkout processes and account security.
Analytics Cookies
These help us understand visitor behaviour, website performance and how customers interact with our pages.
Marketing Cookies
Where used, these may help us measure the effectiveness of advertising and provide relevant marketing content.
We obtain consent for non-essential cookies where required by law.
You can manage your preferences through the cookie settings provided on our website. You can also manage or delete cookies through your browser settings.
Disabling certain cookies may affect some website functions.
10. Google Analytics
We may use Google Analytics, a website analytics service provided by Google, to understand how visitors use our website.
Google Analytics may collect information such as:
Pages visited
Time spent on the website
Browser and device information
Approximate geographic information
Website interactions and navigation patterns
This information helps us understand customer behaviour and improve our website.
Google Analytics may use cookies and other tracking technologies. Where required, these will only be activated after you have provided consent.
Information collected through Google Analytics is processed in accordance with Google’s applicable privacy terms and our configured settings.
For further information, please visit:
https://policies.google.com/privacy
You can also manage analytics cookies using our website’s cookie preferences.
11. Email Newsletters and Mailchimp
We use Mailchimp, a third-party email marketing platform, to manage and distribute our newsletters and promotional communications.
If you subscribe to our newsletter, we may share your name, email address and subscription preferences with Mailchimp for this purpose.
Mailchimp may also provide information about email delivery, opens and clicks, helping us understand the effectiveness of our communications.
Some of this information may be collected using tracking technologies, subject to applicable privacy and electronic communications requirements.
You can unsubscribe at any time using the link provided in our marketing emails.
For more information about how Mailchimp processes personal information, please see:
https://www.intuit.com/privacy/
12. Payment Processing
All online payments made through Kilt Socks UK are processed securely by Stripe, our third-party payment service provider.
Stripe processes the personal and payment information necessary to complete transactions, prevent fraud and comply with applicable financial regulations.
Payment information may include your name, billing address, card details and transaction information.
Base Food Group Ltd does not store your full credit or debit card details on its website. Payment information is handled securely by Stripe in accordance with its security standards and privacy practices.
Stripe may process certain personal information as an independent data controller in accordance with its own Privacy Policy.
For further information about how Stripe collects, uses and protects personal information, please visit: https://stripe.com/privacy
If you have any questions about payments made through our website, please contact info@basefoodgroup.co.uk.
13. International Data Transfers
Some of our service providers, including website analytics and email marketing providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with UK data protection law.
These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.
You can contact us for further information about safeguards applying to international transfers of your personal information.
14. Links to Other Websites
Our website may contain links to third-party websites.
Once you leave our website, we do not control how other organisations collect, use or protect your information.
These websites are governed by their own privacy policies and terms of use.
We recommend reviewing the privacy information provided by any third-party website before supplying personal information.
15. Children’s Privacy
Our website is intended for customers purchasing products and accessories.
We do not knowingly collect personal information from children for marketing purposes without an appropriate lawful basis or any consent required by law.
If you believe that a child has provided personal information to us inappropriately, please contact info@basefoodgroup.co.uk.
We will investigate and take appropriate action.
16. Your Right to Complain
If you have concerns about how we collect, use or protect your personal information, please contact us so that we can investigate and respond.
You also have the right to lodge a complaint with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
We would welcome the opportunity to address your concerns directly before you contact the ICO, although you are not required to contact us first.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or legal requirements.
The latest version will always be available on this page.
Where significant changes affect how we use your personal information, we will take appropriate steps to inform you or obtain additional consent where required.
Last updated: 30 October 2026
18. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how your personal information is handled, please contact:
Kilt Socks UK
Operated by Base Food Group Ltd
Unit 4 Balfron Business Hub
Dunkeld Court
Balfron
Stirling
G63 0AZ
United Kingdom
Email: info@basefoodgroup.co.uk
Company Registration Number: SC841285
VAT Registration Number: 4359845
Website: www.kiltsocks.co.uk.